Early access · English & العربية

Support that investigates
before it answers.

Mach brings email, WhatsApp and web chat into one inbox, and puts an AI investigator on every case. It reads the history, checks your knowledge base and drafts the reply. Your team approves it.

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EmailWhatsAppWeb chat widgetKnowledge baseSSO (OIDC)Webhooks & API

Product

Everything your support team needs. Nothing it has to babysit.

One inbox for every channel

Email, WhatsApp and your website's chat widget arrive as conversations in one queue, with tickets, priorities, assignments and teams. Replies go back out on the channel the customer used.

EmailWhatsAppWeb widgetTicketsTeams

An investigator, not a chatbot

Before suggesting anything, Mach gathers context: earlier conversations, your knowledge base and the case's own events. Every suggestion comes with a confidence score and its reasons.

You decide what goes out

AI starts in assisted mode, so every reply is a suggestion an agent approves. Auto-send stays off until your own evaluation passes. Agents can take over any conversation at any time.

Knowledge base that answers

Write articles once. Customers find them in the portal, and the AI cites them when it drafts replies, so answers stay consistent.

Built for Arabic and English

Full right-to-left support and an interface in both languages, for teams and customers across the region.

Analytics that tell you where to act

Response and resolution times, volume by channel, and the share of AI suggestions your team accepted, edited or rejected.

How it works

From message to resolution in three steps.

1

A customer writes

On any connected channel. Mach threads it into a conversation and opens or updates the ticket.

2

Mach investigates

It reads the history and the knowledge base, notes what it found, and drafts a reply with a confidence score.

3

Your agent decides

Approve, edit or rewrite. The reply goes out on the customer's channel and every step is logged.

Security

Built for teams that answer to auditors.

Each organization's data is isolated, and every privileged action leaves a record you can verify.

  • Tenant isolationEvery query is scoped to your organization and tested against cross-tenant access.
  • Single sign-onOIDC with PKCE; enforce SSO for your whole organization.
  • Tamper-evident audit logA hash-chained record of admin and security events.
  • Encrypted secretsChannel and provider credentials are encrypted at rest and never returned by the API.
  • Two-factor and session controlTOTP for admins, and sessions you can revoke.
  • Your data, on requestExport or erase a customer's data with one command.

FAQ

Questions, answered.

Does the AI reply to customers on its own?

Not by default. Mach starts in assisted mode: the AI drafts, an agent approves. Auto-send for high-confidence replies is a setting you turn on only after it passes your evaluation.

Which channels are supported?

Email, WhatsApp Business and an embeddable web chat widget, plus a customer portal with your knowledge base.

Can we connect our own systems?

Yes. Signed outbound webhooks tell your systems when things happen, and a public API with scoped keys lets them act.

How do we get started?

Mach is in early access and accounts are created by invitation. Ask for access below and we'll set up your organization.

Give your team an investigator on every case.

Early access is by invitation. Already invited? Sign in with your organization ID.

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